No. 1 Wai Ho Road
May 16th 2013
Customer Affairs and Compliant Unit
Fortway (Head Office)
No. 100 Canton Road
Tsim Sha Tsui
Dear Sir or Madam:
I am writing to complain about the faulty product PSP (item #123456789) that I bought on May 9th in the shop in Tsim Sha Tsui. Unfortunately, I fought that it was no sound, no video, no manual for me to read and missing the buttons. Also I thought that was refurbished. In addition, the shopkeeper that serviced me was very rude and impolite. So, that made me feel antipathy about that.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and I really like your company’s product. This is the first time that I have encountered a problem and I really want you to help me to solve it. If you need to contact me, you can reach me at 9119 1199 or send me an email to email@example.com.